Terms of Service

These Terms of Service ("Terms") govern your use of services provided by GRWN, LLC, doing business as GRWN Consulting ("GRWN," "we," "us"), including services delivered through our Client Portal.

1. Scope of services. GRWN provides the services described in your Service Agreement, statement of work, or the service package you selected at signup. Any request outside that scope is treated as new work and requires its own written agreement or amendment before GRWN begins it.

2. Eligibility. You must be at least 18 years old, and if you're entering into these Terms on behalf of a company or other organization, you confirm you have the authority to bind that organization to these Terms.

3. Fees and payment. Fees are due as described in your Service Agreement, invoice, or payment link, in U.S. dollars unless otherwise stated. Late payments may pause active work until the balance is resolved, and repeated late payment may be grounds for termination. Refunds are governed by GRWN's Refund Policy, and retainer-based engagements are additionally governed by GRWN's Retainer Policy.

4. Client responsibilities. You agree to provide accurate, current information; respond to requests in a timely manner so work isn't delayed; and grant any access genuinely required for GRWN to perform the agreed services. GRWN will never ask for your account passwords to do this. See our Access Authorization Notice for how access is actually handled.

5. Acceptable use. You agree not to use our website or Client Portal for any unlawful purpose, to misrepresent your identity, to attempt to access another client's data, or to interfere with the normal operation of either system.

6. No guarantee of results. GRWN does not guarantee any specific business outcome, revenue increase, or timeline from its services. See GRWN's No-Guarantee Disclaimer, which is incorporated into these Terms in full.

7. Confidentiality. Each party agrees to keep the other's confidential business information private and use it only to perform the engagement. This obligation survives the end of the engagement and does not apply to information that becomes public through no fault of the receiving party, was already known to it, or must be disclosed by law.

8. Intellectual property. Deliverables created specifically for you become your property once paid in full. GRWN's pre-existing tools, templates, frameworks, and methodologies remain GRWN's property even when used in your deliverables, and you receive a license to use them solely as part of that deliverable.

9. AI use. GRWN may use AI-assisted tools as part of its work. Any AI-assisted output is reviewed before being relied on, is not guaranteed to be accurate or complete, and you remain responsible for independently verifying it before you rely on it.

10. Limitation of liability. To the maximum extent permitted by law, GRWN's total liability for any claim arising from these Terms is limited to the amount you paid GRWN in the three months preceding the claim, and GRWN is not liable for indirect, incidental, or consequential damages.

11. Indemnification. You agree to indemnify and hold GRWN harmless from claims arising from your misuse of our services, your breach of these Terms, or your violation of applicable law.

12. Termination. Either party may terminate an engagement in writing, with reasonable notice where practical. Fees for work already performed remain due, and confidentiality and payment obligations survive termination.

13. Force majeure. Neither party is liable for delays or failures caused by events reasonably outside its control, including natural disasters, outages, or other circumstances beyond reasonable planning.

14. Assignment. You may not assign these Terms without GRWN's written consent. GRWN may assign these Terms in connection with a merger, acquisition, or sale of its business, provided the new party honors these Terms.

15. Severability. If any part of these Terms is found unenforceable, that part will be limited or removed to the minimum extent necessary, and the rest remains in full effect.

16. Governing law. These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law rules.

17. Changes. GRWN may update these Terms from time to time, with the current version always available on request. The version in effect at the time of your engagement governs that engagement unless a new version is mutually agreed.

18. Contact. Questions about these Terms can be sent to [email protected].